Front Desk Agent

SpringHill Suites & TownePlace Suites Orlando at Flamingo Crossings

Do you enjoy creating memorable guest experiences and being part of a fun, energetic team? The SpringHill Suites & TownePlace Suites at Flamingo Crossings, located just minutes from Walt Disney World®, is looking for friendly, service-focused Front Desk Agents to join our team.

As a Front Desk Agent, you will be the first and last impression for our guests. You'll play a key role in delivering exceptional hospitality by welcoming guests, assisting with check-ins and check-outs, resolving concerns, and helping create a seamless and enjoyable stay.

What You'll Do

• Welcome guests with a warm, friendly, and professional attitude
• Complete guest check-in and check-out procedures efficiently and accurately
• Process reservations, room assignments, payments, and guest requests
• Answer phone calls and respond to guest inquiries
• Provide information about hotel amenities, local attractions, dining, and transportation
• Assist guests with special requests and service recovery situations
• Promote hotel services, upgrades, and Marriott loyalty programs
• Maintain accurate guest records and ensure proper billing procedures
• Work collaboratively with housekeeping, maintenance, and other departments to deliver an outstanding guest experience
• Remain calm and professional during busy periods and unexpected situations

What We're Looking For

• A positive attitude and passion for hospitality
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and ability to learn hotel systems
• Strong problem-solving skills and attention to detail
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• Previous hotel, customer service, or front desk experience preferred, but not required

Physical Requirements

• Ability to stand for extended periods
• Occasional bending, stooping, and lifting
• Ability to work at a computer and use standard office equipment

The Benefits of Being Part of Our Family

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Leadership and Management Development Programs
• Career Growth Opportunities
• Marriott Hotel Discounts
• Voluntary Benefits, including Pet Insurance, Cell Phone Discounts, Travel & Entertainment Discounts, and Wellness Programs
• A Fun, Supportive, and Team-Oriented Work Environment

Why Join Us?

At JL Hospitality Management, we believe hospitality starts with our associates. We are committed to creating a workplace where team members feel valued, supported, and empowered to grow their careers while delivering exceptional experiences to our guests.

JL Hospitality Management is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all associates.